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See Lodging Policy

Lodging Policies:

- Deposit: Deposit - A 50% deposit is due upon booking for all reservations. The remaining 50% is charged 30 days prior to arrival. You will receive another confirmation upon final payment. Reservations for next summer will require a 10% down payment upon booking, another 40% payment in January, and the final payment is due 30 days prior.

- Cancellation Policy: Deposit - Cancellations more than 30 days prior to arrival are fully refundable less a 10% administrative fee per reservation. Cancellations made within 30 days of arrival but more than 48 hours prior are 50% refundable. Cancellations made within 48 hours of arrival are non-refundable.

- No Pets and No Smoking allowed in all lodging units. Zion Ponderosa Ranch Resort allows service animals in our accommodations and on the resort according to the ADA Requirements as follows: Only dogs are recognized as service animals under titles II and III of the ADA. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. While there is no pet deposit taken, a customer with a disability may be charged for damage caused by himself or his service animal. Emotional support pets are not covered under this policy per Utah law and are considered “pets” and are not covered under this pet policy. Other pets will be considered in other areas and accommodations of the resort. A $250 to $1,000 pet fine will be charged if a pet is not authorized to be inside a lodging unit (level of fine commensurate with damages). Please check with reservations or the front desk to see what pets are allowed and where they are allowed.

- Check-In / Late Arrivals: Check-in time is 4:00 p.m. If you or anyone in your party finds that your arrival time will be later than the closing time of our check-in desk, please be aware that there will be a late check-in packet available for you. Please call the Resort if you will be arriving later than 9:00pm."

- For Vacation Home Rentals a minimum 2-Night stay is required. All linens are provided, however housekeeping services are only provided after your departure. Guest are responsible for any damage to the home during their stay.

We'll help you customize a package to meet your needs. Please give us a call to learn more. 1-800-293-5444. 10% discount available on lodging rates during spring and fall. Additional spring/fall packages...here.

- Please note that for the winter period between Thanksgiving and March 15, our regular activities are not available and dining offerings are limited. This is a great time to enjoy the quiet of Zion National Park while staying in one of our cabins or mountain homes.

*** All Mountain Homes in the Zion Ridge area are within 1 mile from the main areas of the resort. ***

- View our reservations/cancellation policies by clicking here.
- View Dining options by clicking here.
- View Adventure Recreation options by clicking here.

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