GROUP CONCIERGE

Lodging · Dining · Recreation Planning

Our Concierge staff members are available to assist you with any group planning you may need. They are experts in our available services and the surrounding attractions such as Zion National Park, Bryce Canyon, and other area attractions. Did you know that we can help you plan and coordinate many group necessities before arrival. We can also provide groups and family reunions with an itinerary of activities, meals, and attractions to not miss during your stay?

Whatever your needs, activities, lodging, dining, don't hesitate to contact us with your questions. We'll see you in Zion!

Concierge Assistance Request Form

See Lodging/Privacy Policy

Lodging Policies:

Check-In / Check-Out
4:00 p.m. Check-In
10:00 a.m. Check-Out

Deposit:

- 50% deposit due upon booking.

- Remaining amount due on arrival.

When booking for following year:

Cancellation policy:
- 10% cancel fee outside of 14 days of arrival.

- 50% cancel fee within 14 days of arrival.

- No Pets and No Smoking allowed in all lodging units. All reservations that include pets must be booked via phone. Reservations, that include pets, that are not booked via phone are subject to the pet fees/fine as defined below. Zion Ponderosa Ranch Resort allows service animals in our accommodations and on the resort according to the ADA Requirements as follows: Only dogs are recognized as service animals under titles II and III of the ADA. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. While there is no pet deposit taken, a customer with a disability may be charged for damage caused by himself or his service animal. Emotional support pets are not covered under this policy per Utah law and are considered “pets” and are not covered under this pet policy. Other pets will be considered in other areas and accommodations of the resort. A $250 to $1,000 pet fine will be charged if a pet is not authorized to be inside a lodging unit (level of fine commensurate with damages). Please check with reservations or the front desk to see what pets are allowed and where they are allowed.

- Check-In / Late Arrivals: Check-in time is 4:00 p.m. If you or anyone in your party finds that your arrival time will be later than the closing time of our check-in desk, please be aware that there will be a late check-in packet available for you. Please call the Resort if you will be arriving later than 9:00pm."

- For Vacation Home Rentals a minimum 2-Night stay is required. All linens are provided, however housekeeping services are only provided after your departure. Guest are responsible for any damage to the home during their stay.

We'll help you customize a package to meet your needs. Please give us a call to learn more. 435-648-2700. 10% discount available on lodging rates during spring and fall. Additional spring/fall packages...here.

- Please note that for the winter period between Thanksgiving and March 15, our regular activities are not available and dining offerings are limited. This is a great time to enjoy the quiet of Zion National Park while staying in one of our cabins or mountain homes.

*** All Mountain Homes in the Zion Ridge area are within 1 mile from the main areas of the resort. ***

- View our reservations/cancellation policies by clicking here.
- View Dining options by clicking here.
- View Adventure Recreation options by clicking here.

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435-648-2700

Twin Knolls Rd, Orderville, UT 84758
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