Accessibility Information

Zion Ponderosa Resort is committed to providing a welcoming and accessible experience for all guests. Below is a detailed overview of the accessible features available at our property, as well as areas where alternative routes or limitations apply, to help you plan your stay.

 

• Designated Parking: Two (2) designated ADA parking spaces are located at the Main Lodge/Front Desk area. Additional ADA parking is available directly outside the Recreation Center.

• Loading & Access: Accessible parking spaces feature an adjacent unloading aisle and a level surface connecting directly to an entry ramp for the Front Desk and restaurant.

 

• Main Lodge & Front Desk: Features double-wide entry doors with a ramp leading down from the parking lot. Water dispensers are accessible on the check-in counter. Please note that the interior connecting doorway between the Front Desk lobby and the main restaurant contains steps. Guests requiring step-free access must use the designated exterior restaurant entrance located near the parking lot ramp.

• Recreation Center: Equipped with full double-door entrances for easy access.

 

• Ponderosa Eats (Main Restaurant): Fully accessible via a designated exterior entrance close to the main parking ramp.

• Plaza Area Dining: Both the onsite food truck and the Trail Head food outlet feature level, accessible access.

 

• Main Pathways: Smooth, step-free pathways connect the main resort buildings, including the check-in lodge, restaurant, activity center, and pool hall.

• Recreation & Events: The sports courts and the main event tent are fully accessible.

• Pool & Amenities: The pool entrance and the surrounding pool deck are accessible.

• Property Limitations: * Because we are a large ranch property, some direct paths feature inclines or steps; however, an alternative step-free route is available to reach all major buildings.

  • The guest pavilion is currently not wheelchair accessible.

  • The pond area features deep sand, which may be difficult for wheelchairs and mobility devices to navigate.

 

• Accessible Restrooms: Fully compliant ADA options are available at the Front Desk, the Pool area, and within the Campground facilities.

• Shower Houses: Features accessible detached bathrooms and showers serving nearby cabin units.

• Exclusions: The restroom located inside the Adventure Center does not meet ADA standards.

 

We feature several lodging options with distinct accessibility features:

Cabin Suites (Units 8–13)

• Access: Level, roll-in entry access into all units.

• Bathrooms: One (1) specific Cabin Suite unit is equipped with a fully compliant roll-in shower.

Cowboy Cabins (Units 1–10)

• Access: Step-free, roll-in entry access into the cabins.

• Bathrooms: These units do not have internal bathrooms but have dedicated access to the nearby detached Shower House, which features fully accessible restrooms and shower rooms. 

Privately Owned Vacation Homes

• Access: These managed homes vary in layout and do not feature permanent, built-in ADA ramps.

• Onsite Accommodation: The resort provides a portable ramp that can be transported and installed at these homes upon request to facilitate entry. Please contact the front desk in advance to arrange this.

 

• Main Lodge: Restrooms inside the main lodge feature fully compliant ADA raised-letter and Braille signage mounted on the wall adjacent to the door.

• Cabins & Shower Houses: Public restrooms in the shower houses and individual guest cabins feature high-contrast, easy-to-read text, but do not contain Braille.

 

If you have specific questions about our accommodations or require a particular room configuration (such as the Cabin Suite with the roll-in shower), please contact our reservation agents directly so we can hard-block the perfect room for your stay.