POLICIES / PROCEDURES

Check-In / Check-Out
4:00 p.m. Check-In
11:00 a.m. Check-Out

Deposit – A 50% deposit is due upon booking for all reservations. The remaining 50% is charged 30 days prior to arrival. You will receive another confirmation upon final payment. Reservations for next summer will require a 10% down payment upon booking, another 40% payment in January, and the final payment is due 30 days prior.

Cancellation Policy
– Cancellations more than 30 days prior to arrival are fully refundable less a 10% administrative fee per reservation. Cancellations made within 30 days of arrival but more than 48 hours prior are 50% refundable. Cancellations made within 48 hours of arrival are non-refundable.

Weather & Climate
Be prepared for a wide range of weather conditions. Temperatures vary with changes in elevation and seasons. Day/night temperatures may differ by over 30 degrees Fahrenheit. Spring weather at Zion National Park is very unpredictable. Stormy, wet days are common, but warm, sunny weather may occur too. Precipitation peaks in March and September. Spring wildflowers bloom from April through June, peaking in May.  Summer days are hot (95-100 degrees F.), but overnight lows are usually comfortable (65-70 degrees F.) Afternoon thunderstorms are common from mid-July through mid-September.  Storms may produce waterfalls as well as flash floods. Fall days are usually clear and mild; nights are often cool. Autumn color displays begin in September in the high country, and in Zion Canyon in early November. Winters in Zion National Park are fairly mild. Winter storms bring rain or light snow to Zion Canyon, but heavier snow to the higher elevations. Clear days may become quite warm, reaching 60 degrees F.; nights are often in the 20s and 30s. Winter storms can last several days and cause roads to be icy, especially on the east side of Zion. Zion roads are plowed, except the Kolob Terrace Road, which is closed in winter. Be prepared for winter driving conditions from November through March.

Age Limits
All children ages 4 – 11 have a package of their own that includes three guided activities they are old enough to participate in, or kids camp.

Pets / Smoking:
No Pets and No smoking allowed in all lodging units. Zion Ponderosa Ranch Resort allows service animals in our accommodations and on the resort according to the ADA Requirements as follows: Only dogs are recognized as service animals under titles II and III of the ADA. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. While there is no pet deposit taken, a customer with a disability may be charged for damage caused by himself or his service animal. Emotional support pets are not covered under this policy per Utah law and are considered “pets” and are not covered under this pet policy. Other pets will be considered in other areas and accommodations of the resort. A $100 non-refundable pet cleaning fee will be charged for each pet. Please check with reservations or the front desk to see what pets are allowed and where they are allowed.

General Release & Indemnity Damage Responsibility <

** Zion Ponderosa Resort is an exclusive outdoor recreational facility. Weather conditions are monitored daily. Due to inclement weather some adventure activities may be changed or canceled.